SOAR - 5 Mastery in Retail Service
The applicant must meet the following Steps to Opportunities, Academics, and Readiness program requirements to be considered fully-qualified:
The program does not have Academic prerequisites, however, the instructor will assess the student’s capacity to succeed in the program. All students must:
- Participate in an intake interview with the instructor
- Have the ability to learn and participate in a group setting
- Have had no behavioral or emotional problems that would significantly interfere with the learning or safety of self or others
- Have a commitment to learning
- Have a medical condition affecting cognitive ability.
Before an applicant’s file is considered to be complete, the following must have been received by the Admissions office:
- Completed application form
- An interview (in person or by telephone) with the Steps to Opportunities, Academics, and Readiness (SOAR) program instructor before entry to the program
- At least two of the following (students must provide documentation at their own effort and expense)
- A psychological assessment
- A copy of an IEP (Individual Education Plan) or transcript from school
- Documentation of disability from a physician or medical specialist
- A referral from CLBC (Community Living B.C.)
- A recommendation from an instructor in an SOAR program at Selkirk, another college, or high school
- A referral from a community agency
We believe in giving learners the chance to flourish in a supportive college setting. It is important we take the time to get to know a prospective student so an individual plan is developed to foster success and appropriately meet the needs of the student and programming.
CUST20 - Customer Service I
CUST 20 Customer Service I provides students with the knowledge and skills associated with customer service. Topics include: aspects of the retail sector, communication skills, conflict resolution strategies and principles of customer service excellence.
CUST23 - Customer Service II
CUST 23 Customer Service II builds upon the skills developed in CUST 20. This course will further explore the knowledge and skills associated with customer service. Topics will include: customer service interactions, problem solving, empathy, building rapport, professionalism and workplace confidentiality.
CPRJ20 - Community Project I
CPRJ 20: Community Project I provides students with an experiential learning opportunity. Students will collaborate together to design and execute a community-based project. The project will highlight skill areas in teamwork, communication, community connections, budgeting, project planning and project completion.
CPRJ23 - Community Project II
RETC20 - Retail Sector in the Community
RETC 20 Retail Sector in the Community offers students hands-on experiences in the retail sector. Course topics will expand upon skills developed in RETE 20 and further explore retail service skills in our local community. Students will gain confidence and an understanding of the retail sector through short-term practicum visits to local retail sites. Students will learn about and practice time management, effective workplace communication, positive workplace attitudes and habits, excellent customer service, safe workplace procedures and understanding employer’s expectations.
RETE20 - Exploration of Retail Skills
RETE 20 Exploration of Retail Skills exposes students to a variety of retail sector skills. Course topics will focus on retail service skills that are relevant to our local community. Students will gain confidence and an understanding of the retail sector through various practicum visits to local retail sites. Students will learn about workplace values, professional appearance, acceptable communication skills, positive workplace interactions and common workplace documentation.
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