Office Administration and Technology - Office Assistant Certificate

OTEC 130 Business English for Professionals focuses on correct English usage in a business environment and provides students with a comprehensive study of grammar, punctuation, and style, as well as business spelling and vocabulary development. This course is essential for students seeking successful careers in management, administration, communication, and related areas in which a high level of English language skill is required.

OTEC 135 Business Communications is designed to teach students how to plan, organize, and write accurate and effective reader-friendly business documents appropriate for use in today's global business environment. Design and strategies are covered for various business letters, memos, reports, proposals and electronic messages. A situational focus groups business communications into three categories: daily, persuasive, and negative. Practicing techniques for all three, students learn to communicate and respond effectively and professionally in a variety of workplace situations.

OTEC 140 Administrative Procedures - students will master essential organizational skills and develop efficient office practices in preparation for entry into the contemporary office. Preparing students for the office environment that requires workers to communicate effectively, think critically, apply problem-solving skills, and work effectively with other members of the office team. Students will look at the rapid pace of change in the office of today and understand office workers need the ability to develop new skills and understand new processes as jobs evolve.

OTEC 150 Word Processing I is designed to teach students basic functions of a word processing program as well as how to properly format business documents including letters and memorandums. Business standards in all documents are upheld throughout the course. Microsoft Word software is utilized as the learning platform; however, skills can be transferred to most word processing programs.

OTEC 151 Word Processing II is a continuation of Word Processing I and is designed to progress students beyond the basic functions of a word processing program to further enhance documents. Students are introduced to some of the more advanced features of Word including automating formatting, utilizing special Word features, merging documents, and customizing documents. Business standards in all documents are upheld throughout the course. Microsoft Word software is utilized as the learning platform; however, skills can be transferred to most word processing programs.

OTEC 160 Human Relations concentrates on personal and professional development skills needed by workers in today's workplace. Students will study and practice these skills including self-examination and assessment, self-motivation and goal setting, stress management, time management, effective communication, interpersonal skills, handling conflict, client relations, teamwork, problem solving, and an understanding of business ethics.

OTEC 161 Service Delivery concentrates on development of fundamental customer service skills required by workers in today's office. Students acquire skills including self-assessment, understanding and controlling barriers to customer service, determining customer needs, problem solving, developing opportunities, empowerment, effective communication, self-motivation and goal setting, and the use of technology. Customer-focused companies are profiled to examine how they promote excellence in customer service.

OTEC 162 Employability Skills will help students develop successful job search strategies for today's competitive and changing job market. Topics include self-assessment, workplace skills, creating on online presence, job search strategies and research, using the Internet for job search and career planning, networking, resumes, employment-related communications, application forms, portfolios, and interviews. Students also explore the role of human resources, occupational health & safety, employment standards, and Worksafe BC.

OTEC 170 Bookkeeping I provides students with an introduction to manual accounting. Emphasis is placed on fundamental accounting principles and their application in day-to-day business situations. This course is based on a service business organized as a sole proprietorship. Students cover basic bookkeeping skills including double-entry general journal entries, posting to the general ledger, preparing a trial balance, recording adjustments in a ten-column worksheet, producing period-end financial statements, closing the temporary accounts, maintaining petty cash, and preparing bank reconciliations.